Terms & Conditions
EXCHANGES AND RETURNS
Prospect Jewelers Legacy exists to satisfy our customers. Unless otherwise specified, your purchase may be exchanged or refunded within 5 days from the original purchase date, or date of occasion noted on the sales ticket when accompanied by the original sales slip.
Exchanges are permitted within 30 days of purchase. The item must be unworn, in original condition, and in the original gift box with any and all warranty cards and explanation booklets intact.
Special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable.
We regret that special orders are not returnable, and that no refund or exchange can be made.
All special orders require a 25% nonrefundable deposit.
A special order includes any jewelry, gemstone, watch, or gift item ordered or altered (engraved, sized, etc.) at the client's request.
Custom designed jewelry involves metal, gems, and labor furnished by Prospect Jewelers Legacy for a specific client. As such, all custom jewelry in nonrefundable, and requires a 25% nonrefundable deposit before the work begins.
Every effort is made by Prospect Jewelers Legacy to accurately manufacture or produce the item(s) as requested. Full payment upon receipt of custom work will denote the client's complete satisfaction.
Minor adjustments, such as ring sizing or texturing, will gladly be made by Prospect Jewelers Legacy to accommodate the wearer at either a modest fee or at no charged depending on the extent of the work involved.
Articles may be placed on layaway for a maximum of 90 days with a minimum deposit of 20%.
In consideration of the merchandise being set aside for the customer, the customer agrees to make monthly payments.
Completed layaways are not returnable or exchangeable.
Layaways canceled after 30 days of the request are subject to a 20% restocking fee of the purchase price and the cost of any alterations.
A $35.00 fee will be charged for any returned check.